Top 5 CSAT Software to Measure Customer Satisfaction

The Customer Satisfaction Score (CSAT) survey allows you to comprehend customer expectations, analyze their responses to your products and services, understand their buying habits, improve customer relationships, and stay updated on industry trends.

For conducting a CSAT survey effectively, you require top-notch customer satisfaction software that simplifies the process and provides essential features for boosting customer retention and analyzing satisfaction levels.

In this article, we'll explore leading CSAT software solutions designed to streamline customer feedback collection and measure satisfaction levels among your clientele. Additionally, we'll discuss the key features your chosen tool should encompass. Let's delve in without delay.

1. inBook

inBook is a cutting-edge customer satisfaction solution tailored for businesses requiring seamless feedback gathering across multiple platforms. With its intuitive mobile applications for iOS and Android, along with a user-friendly web-dashboard, inBook makes conducting offline surveys at shops, events, and offices effortless. As a mono-product, it boasts exceptional ease of use.

Key Features

• Customizable notifications filter allows immediate response to service issues by alerting based on feedback sentiment.
• Collaborative access management enables inviting colleagues with varying levels of access to streamline team collaboration.
• Offline mode ensures uninterrupted surveying even when internet connectivity is unavailable.
• Ad-mode feature facilitates displaying advertisements on the main screen, maximizing engagement opportunities.

Pricing

• Starts at $9/month
• 14-day free trial period

2. SurveyMonkey

SurveyMonkey, a well-established CSAT software solution, enables you to design customer feedback surveys, gather feedback data, and analyze customer insights effectively. With an extensive library of pre-written questions and advanced survey logic features, this data collection platform empowers businesses to craft surveys that accurately capture customer sentiment, providing valuable insights for refining products and services.

Key Features

• Establish recurring customer satisfaction surveys for consistent feedback collection.
• Tailor surveys to match your brand identity and specific data collection requirements.
• Facilitate seamless collaboration within your team and effortless sharing of survey projects.
• Integrate with third-party applications and automate workflows for smooth data exchange.
• Ensure privacy and security by maintaining control over collected data.
• Maintain brand consistency in surveys to reinforce your company's image.
• Personalize dashboards to visualize survey data and CSAT results according to your preferences.

Pricing

• Starts at $25/month
• Free plan is available

3. Qualtrics

Qualtrics stands out as a robust CSAT solution designed to gauge and improve customer satisfaction through tailored surveys. Offering an extensive range of features, such as a diverse library of survey templates covering post-transaction evaluations, periodic satisfaction surveys, NPS surveys, and advanced analytics, it empowers you to gather and convert customer data into actionable insights. With multiple feedback collection methods, it serves as the preferred choice for obtaining valuable insights into customer, market, and employee perceptions

Key Features

• Access a diverse range of survey templates and over 100 question types customizable to your specific survey requirements.
• Employ precise targeting to reach the appropriate audience with your customer satisfaction surveys.
• Harness the power of IBM Watson's Natural Language Processing for AI-driven sentiment analysis, enabling a deeper understanding of customer emotions.
• Develop surveys optimized for mobile devices to engage customers wherever they are.
• Distribute surveys across various channels to ensure broad outreach.
• Conduct surveys in multiple languages to connect with a diverse audience.
• Utilize predictive analytics to anticipate trends and inform data-driven decisions.
• Seamlessly integrate with third-party applications to enhance functionality and streamline workflows.

Pricing

• Pricing details not provided.
• Free trial option available.

4. Delighted

Delighted stands out as one of the top choices for customer satisfaction tools, offering the creation of microsurveys, NPS, and Customer Effort Score surveys in addition to CSAT surveys. Its survey builder ensures high-quality questions tailored for various survey types such as Likert scale, 1 to 7 rating scale, smiley face surveys, and more. Renowned for enhancing business performance, Delighted also boasts an extensive array of useful integrations.

Key Features

• Access over 8 question types for crafting surveys, complete with features like survey branching, question randomization, and customizable survey designs.
• Track and derive insights from feedback data effortlessly with a user-friendly dashboard.
• Segment feedback using filters based on factors like gender, custom tags, customer type, and location.
• Monitor Net Promoter Score performance with a dedicated score tracker.
• Gain insights into user emotions through built-in sentiment analysis, generating Pivot table reports for deeper understanding.
• Seamlessly integrate with popular platforms including Slack, HubSpot, Heap, and more, streamlining workflow and data management.

Pricing

• Starter pack available at $17 per month.
• Free plan offered with limited features.

5. QuestionPro

QuestionPro is a renowned text survey tool, offering a versatile and intuitive CSAT software solution to effortlessly create, distribute, and analyze customer satisfaction surveys. Packed with features including customizable survey creation, diverse distribution channels, and advanced data analysis tools, QuestionPro facilitates the collection of valuable insights to boost customer satisfaction and drive business growth.

Key Features

• Easily create and customize CSAT surveys using 250+ templates and various question types tailored to your branding and data collection requirements.
• Utilize advanced data analysis tools to extract insights from feedback data and generate comprehensive reports.
• Seamlessly integrate with other tools and platforms such as Salesforce, Slack, and Google Sheets to streamline workflow.
• Monitor and analyze customer satisfaction survey responses in real-time, enabling prompt decision-making.
• Create surveys optimized for mobile devices, ensuring a seamless experience for respondents.
• Conduct surveys in multiple languages to effectively engage a diverse audience.
• Implement survey logic, branching, and skip patterns for a personalized and efficient survey-taking experience.

Pricing

• Starts at $83/month
• Free plan available