Frequently asked Questions

Why do companies use offline survey software to improve their customer service?

  • Creating and conducting a survey on a tablet is easy.
  • Reviews left via the offline survey app immediately come to a manager.
  • Surveys can be changed instantly on all devices.
  • No one sees your customers' information and data except you.
  • It’s easy to measure and control Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT)

On which devices can I install the app and collect feedback?

The survey kiosk app supports iOS (minimum version 10.0) and Android (minimum version 6.0).
Follow this link to download the Android survey app: inBook on the AppStore
Follow this link to download the iPad survey app: inBook on Google Play

Does the tablet survey app work with the internet off?

Yes. In case your tablet goes offline the tablet survey app starts collecting all responses on the tablet’s memory. When the tablet goes back online it sends all responses saved locally to the server.

What does the "smiley face survey" mean?

Smiley face surveys, or emoji surveys, use images of smiley faces to gather feedback and assess the happiness or satisfaction of customers. Participants see different smiley faces representing various levels of happiness, from very unhappy to super happy.

Survey takers simply choose the smiley face that best reflects their experience. It's a quick and easy way to collect feedback without requiring long written responses. If desired, respondents can also add a few words to better explain their feedback. This survey method is user-friendly, enjoyable, and effective for various people.

What are mobile forms?

Mobile forms are apps designed specifically for smartphones and tablets, allowing the creation and submission of forms containing various types of data. Typically, these applications help businesses make their data collection process more efficient.

By using mobile forms, companies can fill out and submit traditional paper forms like reports, audits, or inspections using mobile devices.

How often will customers leave feedback?

It depends on the type of your business and how actively you collect feedback. Usually, the percentage of customers who leave feedback can vary from 5% to 25%. For example, a smiley face survey brings more attention than a simple text survey. You can try different types of surveys and places where you install a tablet to achieve better results.

How does customer satisfaction survey software help my business?

Customer satisfaction survey software helps your business by gathering valuable feedback from customers, allowing you to understand their needs, identify areas for improvement, and ultimately enhance customer satisfaction, loyalty, and retention.

Why use smiley face surveys?

There are several benefits to using smiley face surveys. Firstly, they offer a fast way to collect feedback. Instead of dealing with long written answers or numbers, participants can choose a smiley face that represents their feelings, making the process easier and more efficient. Additionally, smiley faces are easy to understand, especially when combined with short questions. These small images convey all the information needed for accurate answers without much thinking or reading.

Furthermore, people enjoy using emojis, and they are widely used online. With over 5 billion emojis sent daily on Facebook Messenger alone, it's clear that they are popular. The universal appeal of emojis makes smiley face surveys accessible to everyone, as these symbols convey universally understood meanings.

The simplicity of smiley face surveys also contributes to a higher response rate. Because they are easy to answer, more people are willing to participate, leading to a more comprehensive collection of feedback. Ultimately, using a smiley face rating scale can improve customer satisfaction and loyalty. By gathering more accurate feedback, organizations can enhance the customer experience and show a genuine concern for their customers' opinions and time.

What is kiosk survey app?

A kiosk survey app is a software application designed for use on interactive kiosks. These kiosks are standalone devices, often touchscreens, placed in public spaces like malls, airports, or stores. The app allows users to participate in surveys or provide feedback by interacting with the kiosk's interface. Kiosk survey apps are commonly used by businesses and organizations to collect opinions, conduct market research, or gather customer feedback in high-traffic areas. Users can respond to questions, rate experiences, or share their thoughts through the kiosk survey app, making it a convenient and accessible method for obtaining information in public settings.