Hotel survey software

Hotel survey software helps properties collect structured guest feedback on tablets at reception, in the lobby, or by the elevator — without paper forms or delayed email surveys.
A comprehensive hotel survey software that streamlines feedback collection and analysis.
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Monitor the quality
of service

Utilize this hotel survey software to receive real-time feedback from customers who have just used your service, gaining valuable insights into the quality of service in your business.
inBook feedback kiosk installed in retail store
inBook wall-mounted feedback kiosk for office or store
Increase your rating. Guests who leave negative feedback on a tablet tend not to leave it on other different platforms, such as Google Maps, TripAdvisor, and Booking. You allow them to relieve stress on the spot.

What is hotel survey software?

Hotel survey software helps properties collect structured guest feedback on tablets at reception, in the lobby, or by the elevator — without paper forms or delayed email surveys.

How inBook works as hotel survey software

inBook turns any iPad or Android tablet into a dedicated feedback station at your location.

  • Install the inBook app on a tablet and sign in to your account.
  • Build a survey in the dashboard — smiley faces, stars, or custom questions.
  • Place the tablet where guests interact with your team (reception, exit, table).
  • Review responses in real time and export reports for managers.

Key features for hotel survey software

  • Multilingual surveys for international guests
  • Offline mode for areas with weak Wi‑Fi
  • Smiley-face CSAT and detailed questionnaires
  • Real-time alerts for low scores
  • Reports by date, device, and survey

Who uses hotel survey software

Front office managers, guest experience teams, and hotel GMs use inBook to catch service issues before they appear on public review sites.

Typical roles include store managers, restaurant floor supervisors, hotel front office leads, airport service managers, clinic administrators, and operations directors who need location-level CSAT without IT projects.

Hotel survey software vs alternatives

Compared with paper comment cards, QR codes on receipts, or email surveys sent days later, a hotel survey software at the point of service captures more responses while the experience is fresh. Guests complete a one-tap smiley rating in seconds; managers see trends in a live dashboard instead of sorting paper forms.

Email and QR surveys depend on customers remembering to respond and on stable Wi‑Fi. inBook works offline on the tablet, syncs when connected, and keeps the survey on a branded kiosk screen you control.

Frequently asked questions

Can guests complete the hotel survey without Wi‑Fi?

Yes. inBook stores responses on the tablet and syncs when the connection returns.

Does inBook support multiple hotel properties?

Yes. You can manage several locations and devices from one dashboard account.
Easy to set up
  1. Create survey
  2. Install app on your iPad or Android *
  3. Conduct your survey in person or using a stand
* Works on iOS 10.0 and higher, Android 6.0 and higher
What does the "smiley face survey" mean? 

Smiley face surveys, or emoji surveys, use pictures of smiley faces to get feedback and see how happy or satisfied customers are. People see a bunch of smiley faces, each showing a different level of happiness, from really unhappy to super happy.

People taking these surveys just pick the smiley face that shows how they feel about their experience. It's a quick and easy way to get feedback without needing long written answers. And if they want, people can also add a few words to explain their feedback better. This way of doing surveys is easy, fun, and works well for all kinds of people.

Why use smiley face surveys? 

Using smiley face surveys has several advantages. First off, they provide a quick way to collect feedback. Instead of dealing with long written answers or numbers, respondents can simply choose a smiley face that reflects how they feel. This makes the process easier and more efficient. Additionally, smiley faces are easy to understand, especially when paired with short questions. These little images convey all the information respondents need to answer accurately without requiring much thought or reading.

Moreover, people love using emojis, and they're everywhere on the internet. With over 5 billion emojis sent daily on Facebook Messenger alone, it's clear that they are widely embraced. The universal appeal of emojis makes smiley face surveys accessible to everyone, as these symbols communicate universally understood meanings.

The simplicity of smiley face surveys also contributes to a higher response rate. Because they are easy to answer, more people are willing to participate, leading to a more comprehensive collection of feedback. Ultimately, employing a smiley face rating scale can improve customer satisfaction and loyalty. By gathering more accurate feedback, organizations can enhance the customer experience and demonstrate a genuine concern for their customers' opinions and time.

What is offline survey? 

Offline are usually conducted in a physical place like a store, restaurant, office, event venue, or any other location, without needing an active internet connection.

The method of using an offline survey app to gather feedback is widely applied in market research, field research, employee feedback, guest feedback, and collecting customer opinions on the move or in far-off places. You can install it on iOS and Android smartphones, tablets, or survey kiosks. The cool thing is, it syncs feedback automatically and lets you keep an eye on data in real time.

What are mobile forms? 

Mobile forms are apps specifically created for smartphones and tablets, enabling the creation and submission of forms containing various types of data. Typically, these applications assist businesses in making their data collection process more efficient.

By using mobile forms, companies can complete and submit traditional paper forms such as reports, audits, or inspections using mobile devices.

What is tablet survey app? 

A tablet survey app is a software application designed for use on tablet devices. It allows individuals to conduct surveys, collect feedback, or gather information using the touchscreen interface of a tablet. These apps are versatile and can be utilized in various settings such as businesses, events, or research activities.

With a tablet survey app, users can create digital surveys, administer them to participants, and collect responses directly on the tablet. The app often provides features for designing surveys, managing survey data, and analyzing results. Tablet survey apps are popular for their portability, ease of use, and the ability to streamline the survey process, making them a practical tool for businesses, researchers, and organizations looking to gather information in a digital format.

Dashboard

Collect data
Generate reports based on dates, devices and surveys — equally convenient for on-site quality control specialists and upper management.
inBook customer feedback analytics dashboard
Ask any questions
Use our handy survey builder to compose your questionnaire. Nine types of questions are at your disposal.
Hotel survey software
Add logic
Display questions based on previous answers.
inBook survey conditional logic settings
Manage companies
Add users and grant them varying access rights
inBook multi-location company management panel

Ask your customers after service and make decisions based on answers

Example of customer feedback response in inBook app
For any scale
inBook is perfect for small companies with one establishment as well as for large ones with locations worldwide. Simply set up access for your employees and configure notifications for reviews that need a quick response.
  • Add employees
    Flexible access settings for company employees
  • Manage a large number of devices
    Instant survey replacement on tablets
  • Works offline
    Works when the internet is disconnected and saves reviews on the tablet