Smiley Face Survey Kiosk

A smiley face survey kiosk lets customers tap a mood in seconds — giving you high response rates and clear satisfaction trends by location and time.
A smiley face survey kiosk for engaging customer feedback.
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Monitor the quality
of service

Use this smiley face survey kiosk to gather quick and engaging feedback from customers, helping you improve service quality.
inBook feedback kiosk installed in retail store
inBook wall-mounted feedback kiosk for office or store
Works where your customers are. You can collect reviews anywhere: at airports, restaurants, shops, hospitals, hotels and many other places.

What is smiley face survey kiosk?

A smiley face survey kiosk lets customers tap a mood in seconds — giving you high response rates and clear satisfaction trends by location and time.

How inBook works as smiley face survey kiosk

inBook turns any iPad or Android tablet into a dedicated feedback station at your location.

  • Install the inBook app on a tablet and sign in to your account.
  • Build a survey in the dashboard — smiley faces, stars, or custom questions.
  • Place the tablet where guests interact with your team (reception, exit, table).
  • Review responses in real time and export reports for managers.

Key features for smiley face survey kiosk

  • One-tap smiley CSAT questions
  • Optional follow-up questions for detractors
  • High visibility on a tablet stand
  • Real-time satisfaction charts
  • Offline-friendly for any floor plan

Who uses smiley face survey kiosk

Retail chains, transport hubs, and hospitality brands use smiley kiosks for quick pulse checks.

Typical roles include store managers, restaurant floor supervisors, hotel front office leads, airport service managers, clinic administrators, and operations directors who need location-level CSAT without IT projects.

Smiley face survey kiosk vs alternatives

Paper forms are easy to ignore and slow to tally. QR codes on receipts often get skipped once the customer leaves. Email surveys sent the next day see low open rates. A smiley face survey kiosk at the exit captures honest pulse scores in the moment — with optional follow-up for unhappy guests before they post on public review sites.

Unlike generic form builders, inBook is built for tablet kiosk mode: offline collection, smiley CSAT templates, per-location reporting, and manager alerts — without wiring surveys into a separate website.

Frequently asked questions

What is a good response rate for smiley kiosks?

On-site kiosks often outperform email surveys because participation takes under 10 seconds.

Can we combine smileys with open text?

Yes. Add conditional text questions after low scores in the survey builder.

How many questions can a smiley kiosk survey include?

Most teams start with one smiley CSAT screen and optionally add one follow-up question. You can run longer questionnaires when needed; keep the first screen to a single tap for the highest completion rate.

Can we add our company logo to the kiosk screen?

Yes. Brand the survey with your logo and colors in the dashboard so the tablet matches your reception or store design.
Easy to set up
  1. Create survey
  2. Install app on your iPad or Android *
  3. Conduct your survey in person or using a stand
* Works on iOS 10.0 and higher, Android 6.0 and higher
What does the "smiley face survey" mean? 

Smiley face surveys, or emoji surveys, use pictures of smiley faces to get feedback and see how happy or satisfied customers are. People see a bunch of smiley faces, each showing a different level of happiness, from really unhappy to super happy.

People taking these surveys just pick the smiley face that shows how they feel about their experience. It's a quick and easy way to get feedback without needing long written answers. And if they want, people can also add a few words to explain their feedback better. This way of doing surveys is easy, fun, and works well for all kinds of people.

Why use smiley face surveys? 

Using smiley face surveys has several advantages. First off, they provide a quick way to collect feedback. Instead of dealing with long written answers or numbers, respondents can simply choose a smiley face that reflects how they feel. This makes the process easier and more efficient. Additionally, smiley faces are easy to understand, especially when paired with short questions. These little images convey all the information respondents need to answer accurately without requiring much thought or reading.

Moreover, people love using emojis, and they're everywhere on the internet. With over 5 billion emojis sent daily on Facebook Messenger alone, it's clear that they are widely embraced. The universal appeal of emojis makes smiley face surveys accessible to everyone, as these symbols communicate universally understood meanings.

The simplicity of smiley face surveys also contributes to a higher response rate. Because they are easy to answer, more people are willing to participate, leading to a more comprehensive collection of feedback. Ultimately, employing a smiley face rating scale can improve customer satisfaction and loyalty. By gathering more accurate feedback, organizations can enhance the customer experience and demonstrate a genuine concern for their customers' opinions and time.

What is offline survey? 

Offline are usually conducted in a physical place like a store, restaurant, office, event venue, or any other location, without needing an active internet connection.

The method of using an offline survey app to gather feedback is widely applied in market research, field research, employee feedback, guest feedback, and collecting customer opinions on the move or in far-off places. You can install it on iOS and Android smartphones, tablets, or survey kiosks. The cool thing is, it syncs feedback automatically and lets you keep an eye on data in real time.

What are mobile forms? 

Mobile forms are apps specifically created for smartphones and tablets, enabling the creation and submission of forms containing various types of data. Typically, these applications assist businesses in making their data collection process more efficient.

By using mobile forms, companies can complete and submit traditional paper forms such as reports, audits, or inspections using mobile devices.

What is tablet survey app? 

A tablet survey app is a software application designed for use on tablet devices. It allows individuals to conduct surveys, collect feedback, or gather information using the touchscreen interface of a tablet. These apps are versatile and can be utilized in various settings such as businesses, events, or research activities.

With a tablet survey app, users can create digital surveys, administer them to participants, and collect responses directly on the tablet. The app often provides features for designing surveys, managing survey data, and analyzing results. Tablet survey apps are popular for their portability, ease of use, and the ability to streamline the survey process, making them a practical tool for businesses, researchers, and organizations looking to gather information in a digital format.

Dashboard

Collect data
Generate reports based on dates, devices and surveys — equally convenient for on-site quality control specialists and upper management.
inBook customer feedback analytics dashboard
Ask any questions
Use our handy survey builder to compose your questionnaire. Nine types of questions are at your disposal.
Smiley Face Survey Kiosk
Add logic
Display questions based on previous answers.
inBook survey conditional logic settings
Manage companies
Add users and grant them varying access rights
inBook multi-location company management panel

Ask your customers after service and make decisions based on answers

Example of customer feedback response in inBook app
For any scale
inBook is perfect for small companies with one establishment as well as for large ones with locations worldwide. Simply set up access for your employees and configure notifications for reviews that need a quick response.
  • Add employees
    Flexible access settings for company employees
  • Manage a large number of devices
    Instant survey replacement on tablets
  • Works offline
    Works when the internet is disconnected and saves reviews on the tablet